Privacy Policy

This Privacy and Security Policy (the “Policy”) explains how we collect, use, store, and protect your personal data when you interact with us through our website, customer service, or other channels. It also outlines your rights regarding your personal information.

By using this website, you accept the practices described in this Policy. If you do not agree, please discontinue use of the site.

1. How We Use Your Personal Data

When you provide your personal data, you consent to Ortho Relieve using it to deliver the services you expect from us. We process your data for the following purposes:

  • To create and manage your customer account
  • To process and fulfill your orders
  • To provide delivery updates (e.g., via email or SMS)
  • To send marketing offers, newsletters, and product updates
  • To contact you regarding issues with your order or delivery
  • To respond to customer service enquiries
  • To improve our website and services based on traffic and usage data

We retain your data only as long as necessary for the above purposes or as required by applicable laws (e.g., for accounting or contractual obligations).

We may also combine your personal data with non-personal or public data to improve our marketing and communications.

2. Your Rights Under UK & US Data Protection Law

You have the right to request access to the personal data we hold about you. You may also:

  • Request corrections to inaccurate or incomplete information
  • Request deletion of your data, unless we are legally required to retain it
  • Withdraw your consent to marketing communications at any time

To exercise these rights or request a copy of your data, please contact our customer service team at: info@ortho-relieve.com.

3. Accessing and Updating Your Account

You can access and update your personal information by logging into your account on our website.

Please keep your login credentials secure. You are responsible for any activity conducted under your account.

4. Sharing of Personal Data

Ortho Relieve does not sell your personal data to third parties.

We only share your data with trusted service providers when necessary for:

  • Fulfilling your order (e.g., payment processors, delivery partners)
  • Administrative functions
  • Legal requirements (e.g., fraud prevention, regulatory compliance)
  • Credit or identity checks (with regulated agencies if applicable)

In the event of a business transfer, merger, or acquisition, your data may be shared with the acquiring party.

5. Cookies

Cookies are small files stored on your device to enhance your experience.

We use session and persistent cookies to:

  • Remember your preferences
  • Track site usage and improve functionality
  • Analyse product interest for marketing optimisation

You can manage or delete cookies through your browser settings. Disabling cookies may limit certain features of the site.

6. Security

We take reasonable precautions to protect your data, including:

  • SSL encryption for transactions
  • Secure servers with restricted access
  • Ongoing system monitoring and updates

While we take these steps, no system is 100% secure. We cannot guarantee absolute protection against unauthorized access.

If you have questions about our security practices, contact: info@ortho-relieve.com.

7. Third-Party Data Sources

We may supplement your information with data from trusted third parties (e.g., affiliate partners) to improve your shopping experience or personalise offers.

For example, we may analyse purchase patterns across platforms to tailor promotions to your interests.

If your personal information changes or you wish to deactivate your account, you can do so by contacting us or using the unsubscribe link in our communications.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Continued use of the site after updates constitutes your acceptance of the new terms. We encourage you to review this Policy periodically to stay informed.